I tend not to use travel agents much preferring to research and book accommodation and other services directly. On this occasion, however, I used TravelLocal and their local partner in Jordan. The advice and the service was excellent and seemed to offer good value for money. We were kept in touch every step of the way. We negotiated an itinerary that was just right for us. Everything worked out exactly as planned. One advantage of using TravelLocal's partner company was that we got free visas. The hotels were great. The car was good. And most important of all, we were able to relax knowing that the arrangements were looking after themselves.
Everything agreed happened as planned. We had some early discussion about the itinerary, but ultimately TravelLocal's partner in Jordan booked us an itinerary exactly as we asked. We were met at the airport - which was very reassuring. The hire car arrived at our hotel at the same time as we did. The hotels were all excellent. Everyone expected us. It all went very smoothly.
The only minor aspect is that the final transfer back to the airport did not have a time assigned, so we had to call our local representative to arrange (and then had to change because BA decided that they had enhanced security measures in place). But this was very minor. Overall, we were very impressed with their service which was friendly and highly competent.
The only times that we had a driver was from the airport to our hotel on the Dead Sea and from our hotel in Amman back to the airport. Ali was excellent.
We went to the Dead Sea, then to Jerash, then to Petra, then to Wadi Rum, and then drove back via Karak and had our last night in Amman. Driving around was generally very easy. The drive down the Dead Sea Highway was great - and then we went the 'back' route to Petra, via Little Petra. We would definitely recomend that. The road winds up through the mountains, but most of the road has been relaid and is very good. We mostly relied on the SatNav, which was generally good, but it was clear that some roads were more up to date than the SatNav! So take a decent map as well! At Petra, we followed the advice of the guidebook to go in the back entrance to save time in walking to the Monastery. After some discussion, we agreed to be driven even closer, and followed a footpath (mostly relaid recently) round the back of several wadis. That was a great experience with almost no other tourists to spoil the views!