Excellent idea to have a British based company offering EU guarantees on a trip personally created by a local company in Costa Rica. I think I sent my first request on a Saturday and by Sunday afternoon Swedish time I received a reply from Mariana at TravelLocal's partner company in Costa Rica. From day one she answered all our questions, gave us a fabulous itinerary and booked hotels and lodges immediately. This trip was planned on very short notice in high season but somehow she managed to fit us in! We loved working with her and felt so well taken care of through our entire trip.
It was a pleasure working with Mariana, she gave us an excellent itinerary from the very beginning from my request list and we accepted it almost immediately. Excellent choices of hotels and a variety of tours offered in every place we visited. Every hotel booking and tour arranged by her was exactly what we agreed upon and each and every pickup was on time! Good relationships with local guides so felt we were always placed in small tour groups which we loved!
The only real problem we had was with the car’s gps. It was old and outdated and extremely difficult to program. At pickup the rental company driver was unable to help us program several hotels and thereby not easy to find the first hotel. We called TravelLocal's partner and they had the rental agency come out to our hotel the second evening and give us a new gps, which was also old. It took the rental agency agent 1.5 hours to program all remaining seven hotels we were to visit, and even there one was wrong! Mariana was very helpful and did compensate us for all our troubles. The rental agency did not give us the correct car either but they felt the one we received was equal in “class” size.
Excellent drivers on all our tours! They could spot birds and animals before our guides could! The guides were also excellent, extremely knowledgeable and professional. Most notable were the guides we had in Tortuguero and Monteverde Cloud Forest.
Drive yourselves! We had to take a group tour to Tortuguero but otherwise everything on our own. An easy country to get around by yourselves as for the most part the roads were very good. Only exception were the roads up and down from Monteverde cloud forest.
Tortuguero! Our group had a magical boat ride through the rain forest to arrive at the very special “ Turtle Beach Lodge.” All alone on the north eastern coastline without a hotel or village as far as one could see on the beautiful and deserted beach. Lots of nature and the quietness from civilization was overwhelming. Waking up to howling monkeys is an experience never to be forgotten.
Our local partner based in Costa Rica replied...
Hi Gail, Thank you very much for your nice comments, I am very happy to see that you had such a nice time in my country! Also, we appreciate your feedback on the GPS very much. We will make sure to walk to our car rental company to see how can they improve this service. Best wishes from Costa Rica, MarianaOur local partner based in Costa Rica