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Great to see Oman

Trip was good. The local company didn’t do a good job communicating. I wasn’t notified in advance of the schedule for the first day for ex. When I emailed Sheena to let her know I’d be ready to go at 9 or 10am, they finally called the hotel to tell me I “changed” the plan. They were so insistent that we start at 8am each morning but then we’d be done by 3pm at the latest each day despite me only agreeing to leave at 9. It is my vacation after all. I didn’t like the mountain resort at all. It was freezing in the room, woke up with blue fingers, the food was horrible for both dinner/breakfast except for the biryani they served. Guide was nice but he didn’t do a good job listening to what I was saying or my questions. He couldn’t answer most anything I asked about so I just stayed quiet or only asked basic things each day. The day of the desert, he wasn’t going to drive me through the dunes because the first shop he found to adjust his tires was closed. After driving me to the edge, he was seriously about to leave and I had to tell him I wasn’t leaving without seeing the desert just because I had decided to spend the night in Muscat. At this point it was not even 2pm. why I even had to do that was beyond me. He went back around and of course found another place to adjust his tires. Pickup to airport was a disaster. No prior communication on pickup time. Again had to email Sheena letting her know what time I wanted to leave. Then I get a call at 8:30pm from the hotel desk saying the driver was outside for me but I had just stepped in the shower. When I went down at 9pm I couldn’t find him. The hotel couldn’t find him either as he didn’t tell anyone he was there for me or where he was waiting. Took 15min for the hotel staff to find him. Then he was mad at me for making him wait! Definitely not a luxury experience and the local company, I’d give a 2 out of 5. I’m rating this trip a 4 strictly due to Sheena who was incredibly helpful throughout and I really liked her. The trip itself was ok, sighseeing was cool, I liked the luxury properties I found myself and enjoyed lounging in the sun. Thank you.

Reham, from US

Visited Oman in

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Our local partner based in Oman replied...

Hi Reham, thank you for taking the time to leave us this detailed review, and we do apologise that your holiday was not up to the standard that it should have been. As you know, this has been thoroughly investigated and we hope that this is now resolved. All the best

Our local partner based in Oman
Our local partner based in Oman