Unfortunately, I'm afraid our expectations were not met. The initial meeting with the first assigned tour guide was not good. Although a seemingly nice man, his English was not good and he didn't come across as knowledgeable. The first suggestion to travel with him for a few days to make sure he was not a good fit was unacceptable and fortunately, that was changed and we had our guide changed.
Angela was prompt in responding before we booked. I was surprised and disappointed that we never once heard from her during our trip.
I believe it's important to know that your guides know special and off the beaten stops along the way. We were only taken to very touristy restaurants and typical panoramic views at each stop. We would have liked to experience a little local flavor. This was why we hired a car with driver and guide.
i wish we had been asked whether we wanted a non smoking guide. Although Moustaffa never smoked in the vehicle, we were aware of it on his person. Although knowledgeable, he didn't have the ability to effectively communicate. He also did not project in the car, so my daughter in the backseat heard very little and we too lost much of what he had to say. Our driver, Hussein was a lovely man but drove incredibly slowly. Either because of this or just poor planning, we arrived to our camel ride after sunset and missed what we believed to be an essential/highlight part of our trip.
Our 2 favorite hotels were the luxury camp in the Sahara (Dar Arawad) and the hotel in Chefchaouen, Dar Cherifa. Other than those, we were freezing in our Ouarzazate hotel, hotel Oscar. The Midelt hotel was average at best. The Fes hotel, Riad Lalla Fatima, was nice, but the management had zero interaction with us. And finally, the Tanger hotel, Dar El Kasbah was a little above average.
Absolutely, the trip into the Sahara (😩 Except for missing the sunset). The meal was fantastic, the accommodations marvelous and the staff warm, welcoming and entertaining. We also loved Chefchaouen.