The whole experience, from planning the trip to actually doing it all was really well organised and everything went well. Drivers and guides were always there when they should be, plane tickets for internal flights were ready when we arrived, hotels were as described (or better), and places that were recommended by TravelLocal's partner company were well worth visiting. We had three guides and all were excellent - professional, knowledgable and helpful. The only small thing we didn't like was the stop on the way to Halong Bay. This was an artificial pearl place and bus-loads of tourists were stopping there. It seems the drivers can get a meal there. This is fair enough, but there was nowhere for us to even get a cup of coffee. There was a similar stop on the way back. We had no interest in either of them, but at least we could get something to drink at this one. This is only a very small thing in what was otherwise a really great experience, and we would certainly recommend TravelLocal's partner to anyone going to Vietnam.
Very helpful, with a very detailed itinerary. Everything was as they said it would be (or better), so we felt in good hands throughout our trip.
If your drivers have to stop at those tourist places on the way to/from Halong Bay, it should at least be a place where the client can get a drink or something to eat.
All drivers and guides were excellent. Guides had a good standard of English, with a depth of knowledge and history about their country. We learnt a lot from them that we wouldn't get from a guidebook, and on the tours (particularly the Mekong) we were introduced to many unusual fruits and local customs.
We had nine stops in 15 days because we wanted to see as much of the country as possible. But this was a pretty tiring schedule and sometimes meant arriving at a really nice hotel at 7 in the evening and leaving again at 7 in the morning. Fewer stops would allow more time to enjoy the places you're staying in.
Difficult to choose, as there were so many. Crossing the streets in Hanoi and Saigon will always stick in the memory. However the whole experience of the Mekong was was particularly memorable, especially the floating market.